How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches out to Propertyroo Tree Service to be treated fairly and honestly. If something went wrong, tell us. This page shows how to raise a complaint and what to expect afterward. It is a general template, not legal advice.

What You Can Tell Us About

You can contact us about:

• Your experience when calling or contacting Propertyroo Tree Service
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. They are responsible for their own quotes, pricing, work and customer service. If you have a problem with tree work on your property, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback on providers helps keep our network honest, and providers who repeatedly fall short may be removed. Please know that Propertyroo Tree Service cannot settle contract disputes, issue refunds for a provider's work or make decisions for a provider.

How to Send Your Complaint

Email contact@propertyroo.lat and include:

• Your name and a good way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

What Comes Next

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will reply with what we found and any steps we are taking.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For concerns about licensed contractors, a state or local licensing office may be able to help too.

Contact

Email: contact@propertyroo.lat